Our Privacy Policy

 

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website www.srenoosa.com.au  In this Privacy Policy we, us or our means KATARMON PTY LTD TRADING AS Suzie Mcdonald Real Estate 23 638 783 301.

We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act. This policy will apply to all your dealings with Katarmon Pty Ltd Trading as Suzie Mcdonald Real Estate whether you are dealing with us in person, via email correspondence, via the telephone, via post or via our website.  

Personal information

We need your consent to collect personal information.  We need to collect your information for reasons including verifying your identity, confirming ownership, processing applications, arranging tradespeople.  We do not sell your information to third parties to use for marketing or advertising to you.

We only collect information if it is reasonably necessary. You may be a prospective tenant, lessor, seller or buyer. We may collect this information to provide services to you for, or directly related to, one or more of the services we provide. The types of personal information we may collect about you include:

  • Your name;

  • Images of you;

  • your contact details, including email address, mailing address, street address and/or telephone number;

  • your work phone number, your mobile number, your occupation and business address;

  • Your financial information including details of your employer, income, name of bank or financial institution;

  • Details of your spouse, de facto, dependent children and roommates;

  • Your age and/or date of birth;

  • Your demographic information, such as postcode;

  • Your preferences and/or opinions;

  • Information you provide to us through customer surveys;

  • Details of products and services we have provided to you and/or that you have enquired about, and our response to you;

  • Details of properties owned by you;

  • Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • Any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms;

  • to contact and communicate with you and conduct client and business relationship management;

  • for internal record keeping and administrative purposes;

  • recording or accessing information from the Residential Tenancy Authority;

  • Recording or accessing information from tenancy databases or tenancy information services;

  • Recording or accessing information via the Titles Registry office or other Government Agencies;

  • Assisting you to sell your property;

  • Assisting you to purchase a property;

  • Assisting you with Tenancy disputes;

  • Marketing products and services to yoU;

  • to comply with our legal obligations and resolve any disputes that we may have;

  • Assist you to lease a property (you may be the lessee or the lessor);

  • To coordinate maintenance or repairs to a property you may own or lease';

  • To market our services and products to you; and

  • Assisting you with payment or refund of a bond.

Disclosure of personal information to third parties

We may disclose personal information to: 

  • Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • our employees, contractors and/or related entities; Tradespeople that are engaged in repairs or maintenance at a property owned or leased by you.

  • our existing or potential agents or business partners;

  • sponsors or promoters of any competition we run;

  • Your financial institution and or financial advisor

  • Organisations or Persons engaged by us as a Real Estate Agent involved in providing, managing or administering your product or service and involved in maintaining our business systems and upgrading our computer systems.

  • Insurance Providers or brokers or persons involved in purchasing all or part of our business.

  • Utility Providers and utility connection service providers.

  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • credit reporting agencies, financial institutions, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • courts, tribunals, regulatory authorities, Police, The Titles Registry office, Your legal Adviser and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and your financial Advisor or Financial institution.

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia and Insurance Brokers and providers.

  • If you are a lessor or a seller we may disclose your personal information to prospective buyers or lessees of the property which is owned by you.

  • The RTA (Residential Tenancies Authority)

  • Tenancy Information databases or any tenancy information services.

  • Real Estate websites. Body Corporate Entities. 

  • We will not disclose personal Information to Government Agencies, third parties or private organisations unless you have consented or if it is required or authorised by the law.

We will not disclose personal Information to Government Agencies, third parties or private organisations unless you have consented or if it is required or authorised by the law.

CLOUD HOSTING WEBSITES

Suzie McDonald Real Estate may use cloud storage, web hosting and data storage companies to provide their specialised services. These Contractors will be obliged to handle the personal information in accordance with the Australian Privacy Principles and the Privacy Act.

How we treat personal information that is also sensitive information

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We will only collect sensitive information if you consent to the collection of the information or we are authorized by law to collect the sensitive information.

What is sensitive information: 

  • an individuals race or ethnic origin;

  • Health information;

  • Political opinions;

  • Membership of a political association;

  • Professional or trade association or trade union;

  • Religious beliefs or affiliation;

  • Philosophical beliefs;

  • Sexual orientation or practices;

  • Criminal record;

  • Genetic information;

  • Biometric information that is to be used for certain purpose of automated biometric verification or biometric identification; or

  • Biometric templates.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Katarmon Pty Ltd T/A Suzie Mcdonald Real Estate  ABN: 23 638 783 301

Email: suzie@srenoosa.com.au

Last update:  13/10/2021